**Managing Difficult Conversations Training**

**Managing Difficult Conversations Training**
Location: Brisbane

Ever found yourself putting off that conversation with your team member about their performance? Or maybe you've walked away from a heated discussion feeling like nothing got resolved and everyone's even more frustrated than before? You're not alone. Most of us would rather organise our sock drawer than tackle those awkward workplace conversations that we know need to happen.

Here's the thing - avoiding difficult conversations doesn't make them disappear. They just get worse, like that weird smell in your fridge that you keep meaning to investigate. I've been running workplace training for over fifteen years, and I can tell you that the ability to handle tough conversations confidently is what separates managers who people actually want to work for from those who create the kind of workplace where everyone's secretly updating their LinkedIn profiles.

The reality is, we're never taught how to have these conversations properly. We wing it, hope for the best, and then wonder why people get defensive or nothing changes. But here's what I've learned: there's actually a formula for this stuff. When you know the structure, understand the psychology behind people's reactions, and have some practical phrases up your sleeve, these conversations become manageable. Not fun exactly, but definitely doable.

You'll walk away knowing exactly how to prepare for difficult conversations so you're not going in blind. We'll cover how to create the right environment - because having a performance discussion in the open office next to the printer isn't going to end well for anyone. You'll learn specific language patterns that help people stay open instead of getting defensive, and how to keep conversations focused on solutions rather than letting them spiral into blame sessions.

We'll work through real scenarios that you're probably dealing with right now. The team member who keeps missing deadlines. The colleague who dominates meetings. The person who takes everything as personal criticism. You'll practice managing difficult conversations using actual workplace situations, not theoretical role-plays that have nothing to do with your reality.

Most importantly, you'll discover how to follow up effectively so these conversations actually lead to change instead of just temporary politeness followed by a return to the same old problems.

**What You'll Learn**

How to structure difficult conversations so they stay productive instead of turning into arguments. The exact words to use when someone gets defensive or tries to derail the discussion. How to separate the person from the behaviour so you can address problems without attacking character. Ways to create accountability that people actually buy into rather than just grudgingly accept. How to handle your own emotions when conversations get heated, because staying calm when someone's pushing your buttons is a skill you can learn.

You'll also master the art of the follow-up conversation - how to check in without being annoying, and how to escalate when someone's not following through on what they committed to do.

**The Bottom Line**

Stop dreading those conversations that keep you awake at night. This training gives you a clear roadmap for tackling workplace conflicts head-on, building stronger relationships with your team, and actually enjoying your role as a leader instead of feeling like you're constantly walking on eggshells. When you can handle difficult conversations with confidence, you'll find that most problems get solved before they become major dramas. Plus, your team will respect you more because they'll know exactly where they stand and what's expected of them. That's the kind of workplace environment where people actually want to show up and do their best work.