Emotional Intelligence for Managers - Melbourne

Emotional Intelligence for Managers - Melbourne Emotional intelligence for the modern manager in the modern workplace with Anthony Vlahos A series of 3 x 90 minute workshops In this modern world of business we find ourselves in a very busy and…

Course Outline

Overview

Imagine this: You have one of your best team members sitting across from you and he or she is clearly upset. They lack their usual spring in their step, the quality of their work seems to have declined, and all their interactions are awkward. You know you ought to say something, but what do you say? If it sounds familiar, you’re not alone.

Over the past few years, I’ve worked with managers all over Melbourne who have faced this same struggle. Whether you’re managing tricky team dynamics at a busy accounting firm on Collins Street or helping retail managers in Chadstone deal with thorny customer complaints while looking after frazzled staff, the issue is the same: your technical skills got you promoted, but your people skills will determine if you make it.

This is what I've learnt after hours of speaking with Australian managers - the best leaders are not always the smartest ones in the room. They’re the ones who will pick up on their accounts manager feeling overwhelmed before she flames out, who will mediate the feud between the marketing and sales teams before it bleeds into client relationships, and who set the stage for people to actually do their best work.

This course is not about making you everyone’s counsellor or best mate. It’s a matter of mastering emotional intelligence skills you can actually use, which make your daily management challenges easier to tackle and your workplace relationships better functioning.

Course Objectives

At the conclusion of this program, the student will be able to:

Manage and interpret emotional signals in coworkers before petty grievances become major grudges

Use techniques to self-regulate and stay cool when the heat is on

Have impactful performance/concerns/development conversations that people actually react well to

Manage interpersonal differences effectively and keep the team in tact

Adjust your communication to build rapport with various temperaments and working styles

Develop psychological safety in their teams—where people feel open to saying what they think and pursuing new ideas）。

Create an adaptable culture that bounces back from change, stress, and failure more quickly

What You Will Learn

Module 1: The role of Emotional Intelligence in the Workplace

The four basic cornerstones of the business's "Emotional Intelligence" contained in this amazing volume of work.

Self.Identifying emotional patterns and triggers on your own

Applied assessment tools to assess a team's emotional dynamic

Module 2: Reading the Room - Building Social Awareness

Sensing nonverbal communications, untold team tensions

Knowing the difference in people's words and thoughts

Early signs of stress, disengagement, and conflict detection

Module 3: Self-Management Under Pressure

Ways to navigate your (emotional) way through hard scintillating conversations

Calm under pressure when things go awry, or when deadlines approach

Developing greater personal resilience to be better able to deal with management problems

Module 4: How to Give Awesome Feedback

Giving product feedback that motivates instead of sucks the life out of us

Performance conversations that drive real change

Dealing with defensive reactions and transforming them into constructive exchanges

Module 5: RESOLUTION OF CONFLICTS AND TEAM DYNAMICS

Fairly and effectively managing disputes between members of the team

E2: ADDRESSING PERSONALITY CONFLICTS BEFORE THEY TAINT TEAM CULTURE

Developing win win solutions in case of conflicting priority and constraint sources

Module 6: Developing Emotionally Intelligent Teams

Fostering open communication without the drama

Inspiring the various personality types through one-to-one methods

Elevating team emotional intell igence to a strategic advantage

Module 7: Implementation and Plan for Action

Real-world scenario practice sessions

Creating your own emotional intelligence plan

Team strategies for incorporating course ideas

Summary

This course takes the complex reality of “managing people” and makes that daunting task something that can be learned and practiced. You’ll take away practical tools and strategies you can use to be more effective today – whether you’re leading a small team in a St Kilda startup or running several divisions in a large corporate in Melbourne.

At the core, it’s all about real, sustainable solutions that work for the Australian business culture – no B-S, empty rhetoric or unrealistic expectations, just proven tactics that make work more human and more effective for everyone. You’ll also find out that improving emotional intelligence is not only important for becoming a better manager but essential for building workplaces where people are at their best, productivity increases organically, and you actually like the leadership part of your job.

But most of all, you get confidence in the interpersonal-dealing skills that used to give you those night sweats — confidence that you can handle those tricky situations and come out of them stronger and better able to do your work, rather than at risk of damaging your work relationships.